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Comments on: Firing a Client
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By Bruce Anttila van Hoover on 06-11-08
Mark. I cannot tell you how absolutely appropriate your posting is to me today. WOW. I’m dealing with such a client now and had to terminate the relationship due to unprofessional and inappropriate behavior from them. Unfortunately I didn’t have the kind of contract that outlines conflict resolution and appropriateness of behavior so I’m taking losses as a result, but I know now, today, that my contract verbage will be amended and I will develop a wiser eye and prequalify clients before going into any contracts with them. THANKS!
By Mark Riffey on 06-11-08
Bruce,
Its tough, especially the first time.
In my case, it was easy because if I had needed to choose between the employees in question and that customer, there was no choice. Those 2 employees were (and still are, I expect) worth their weight in gold.
Prequalification is definitely a good thing, for many reasons beyond this one.
Mark