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A friend has sent you a link to an article found on FlatheadBeacon.com. To read the full text of this article online, click here: /articles/article/tools_of_the_future_trade13990/ ARTICLE EXCERPT: Ever have one of those vendors that supplies something that is so amazing that you can't cure yourself of them? I deal with one of those in the software side of my world. And of course, their customer service is nowhere near ideal. They rarely communicate with their clients. They do a few things that are downright rude. And yet – the stuff I get from them is so productive for me, even though it pains me to deal with them, I still use it.